Last updated: November 2026
This Refund Policy applies specifically to our digital products: The Kitchen Remedy Book ($12) and the Menopause 30-Day Reset add-on ($9). These are downloadable PDF files, not physical goods, so this policy — not our general store Refund Policy, which covers physical merchandise — governs these purchases.
7-day guarantee
If you are not happy with your purchase, email us within 7 days of your purchase date and we will issue a full refund. No need to explain why — we just want you to feel good about buying from us.
How to request a refund
Email support@neontags.com with your order number and the email address used at checkout. We aim to respond within 1–2 business days and process approved refunds to your original payment method within 5–10 business days.
Because this is a digital product
Since the Books are delivered instantly as downloadable files, there is nothing to return by mail. Simply let us know, and we will take care of the rest within the 7-day window above.
Questions
If you have any questions about this policy, contact us at support@neontags.com.