Privacy policy

Privacy Policy

This Privacy Policy explains how NeonTag ("we", "us") collects, uses and shares your personal information when you visit or make a purchase from neontags.com.

Information we collect

  • Order information: name, shipping and billing address, email, phone number and payment details (payments are processed securely by our payment providers; we do not store full card numbers).
  • Device and usage information: browser, IP address, pages viewed and how you interact with the site, collected through cookies and similar technologies.
  • Communications: messages you send us, for example through our contact form or by email.

How we use your information

  • To process and ship your orders, send order and shipping updates, and handle returns and refunds.
  • To answer your questions and provide customer support.
  • To keep our store secure and prevent fraud.
  • To improve our website and, where you have agreed, to send you marketing emails. You can unsubscribe at any time.

Sharing your information

We share information only with service providers that help us run the store, such as our e-commerce platform (Shopify), payment processors, shipping carriers and analytics tools, and where required by law. We do not sell your personal information.

Cookies

We use cookies to keep your cart, remember your preferences and understand how the site is used. You can control cookies through your browser settings and our cookie banner.

Data retention

We keep order information for as long as needed for our records and legal obligations, and other data only as long as it is useful for the purposes above.

Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information, or to object to certain processing. To make a request, email us at support@neontags.com.

Children

Our products are designed for families, but this website is intended for adults. We do not knowingly collect personal information from children under 16.

Changes

We may update this policy from time to time. The latest version is always available on this page.

Contact

NeonTag — Email: support@neontags.com